Refund Policy
Refund Policy
Your satisfaction is our priority. If something is not right with your order, we are here to help.
30-Day Return Window
You have 30 days from the date you received your item to request a return or refund.
Eligibility
To be eligible for a refund, your item must meet one of the following conditions:
- The item arrived damaged or defective
- The item is significantly different from what was described
- The item was lost in transit
Items that have been used or damaged by the customer are not eligible for a refund.
How to Request a Refund
To start a return, please contact us at trivorel.contacto@gmail.com with your order number, a brief description of the issue, and photos if the item arrived damaged or defective.
We will review your request and get back to you within 1-3 business days.
Refund Process
Once your refund is approved, it will be processed to your original payment method within 5-10 business days, depending on your bank or card provider.
Exchanges
If your item arrived damaged or defective, we will send you a replacement at no additional cost.
Contact Us
Have questions? Reach out to us at trivorel.contacto@gmail.com and we will make it right.