FAQ

Frequently Asked Questions

Where do you ship to?

We currently ship to the United States.

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 8–14 business days.

Is shipping free?

Yes! We offer free shipping on all orders. No minimum purchase required.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive an email with your tracking number so you can follow your package at any time.

What if my order arrives damaged or defective?

We're sorry to hear that! Please contact us at trivorel.contacto@gmail.com with your order number and photos of the item, and we will send you a replacement or issue a full refund.

Can I return my order?

Yes. We accept returns within 30 days of delivery for items that are damaged, defective, or significantly different from what was described. Please visit our Refund Policy page for full details.

How do I cancel my order?

If you need to cancel your order, please contact us as soon as possible at trivorel.contacto@gmail.com. We will do our best to cancel it before it ships, but we cannot guarantee cancellation once the order has been processed.

Is it safe to shop on your website?

Absolutely. Our store uses SSL encryption to protect your personal and payment information. Your data is always safe with us.

How can I contact you?

You can reach us anytime at trivorel.contacto@gmail.com. We typically respond within 1–2 business days.